How to Access Customer Support

If you need assistance with your STACKS account or products, accessing customer support is simple. Here’s how you can reach out for help.

FAQs and Knowledgebase

Before reaching out, you might find an answer in our knowledgebase articles. Whenever we get a question from a customer, we take the time to document the response in our Knowledgebase to help other customers.

Contacting Support via Email

1. Open your email client.

2. Compose an email to support@stacks.audio

   Include the following details to help us assist you quickly:

   • Your STACKS account email.
   • The product name(s) related to the issue.
   • A detailed description of the issue.
   • Screenshots or screen recordings (if applicable).

Using the Support Form

You can also submit a request via the support form on our website:

1. Visit the Support page on STACKS' website. (You're in the right place!)

   Fill out the support form with the required details:

   • Your name and email address.
   • A brief subject line.
   • A detailed description of your issue.
2. Click "Submit."

Response Time

• We strive to respond to all inquiries within 24-48 hours.
• During peak times, responses may take a bit longer, but we’ll do our best to help you as soon as possible.

Need Help?

Don’t hesitate to reach out by emailing us at support@stacks.audio. We’re here to help!